Customer Contact Management
Main advantages for clients
- We provide you with professional support in the area of customer care across all communication channels
- Service and workflow management of issues surrounding statutory health insurance
- Efficient business processes using a uniform professional customer approach and comprehensive information management
- Professional project management
- Work using the client systems themselves
- Detailed reporting of agreed key figures
- All-round workflow management service for health insurance providers
What we do
- Customer care via telephone (in & outbound)
- Complete case handling using client systems
- E-mail management
- Development of solution concepts
How we do it
- Professional project management
- Process we develop especially for you
- Your specific needs taken into account
Why clients should do it
- Data security is top priority in the provision of services
- Transparency, efficiency, commitment to your issues
Why it should be done with SPS
- We do not build customer processes around internal procedures.
- With us you are more than just a number, you’re a challenge we want to take on.
- We are a partner on your level and we employ people with outstanding knowledge of your subjects.
