Radio Taxis extends billing contract with Swiss Post Solutions
Swiss Post Solutions Limited (SPS) is pleased to announce a three year contract renewal with Radio Taxis Group Limited to provide multi-channel billing for its customers worth £120,000.
SPS has been working with Radio Taxis since July 2008, providing multi-channel billing encompassing e-Billing, print, and online document management services for the invoicing of Radio Taxi’s 10,000 customers and electronic distribution of payment statements to its 3,000 strong fleet of drivers.
As one of London’s largest providers of taxi services, Radio Taxis’ has a strong tradition of implementing innovative and customer focussed business practices. This continues to be embodied in their drive to offer customers a digital alternative to paper based billing and, in SPS, Radio Taxis has found a partner with the experience to manage and support this initiative.
"When we first started working with SPS, e-Billing was an opt-in scheme run in parallel to our paper-based billing activity. Now all new customers and drivers go straight to e-billing and e-statements. Over the last three years 40% of our customer base has migrated over to e-Billing," said Gordon Brown, Chief Operating Officer of Radio Taxis.
SPS driving the take-up of e-Billing has had positive commercial results for Radio Taxis.
"The SPS solution is a success on two important fronts: our business benefits from a more efficient approach to billing, including cost savings of 25% over the last 3 years; and our customers benefit from a flexible service offering them a choice of billing method to suit their needs.
As a CarbonNeutral transport company, Radio Taxis takes the environmental impact of our business activities very seriously. The SPS electronic billing solution has helped us to further this commitment by offering a more environmentally friendly service, significantly reducing our reliance on paper invoicing." explained Gordon.
Under the contract renewal SPS will continue to provide e-Billing, print and online document management.
Charlie Peters, Sales Director of Swiss Post Solutions UK & Ireland is very pleased to be continuing to work with Radio Taxis:
Radio Taxis’ use of our e-billing solutions over the last three years has made a big difference to the service they offer both to their customers and drivers. We will continue to work with them in increasing the penetration of e-Billing, but also in identifying further opportunities to deliver added value and cost efficiencies to their business processes.