Loyalty Marketing

Loyalty Marketing

Customer loyalty through personalised campaigns and offers.

Set yourself apart from the competition by really getting to know your customers and attending to them individually. With Swiss Post Solutions' CRM and loyalty marketing you can increase customer satisfaction and also take targeted action at all contact points anytime in the customer lifecycle.

Would you like to acquire new customers? Would you like existing customers to have stronger emotional ties to your company? Would you like to increase your turnover through targeted special offers and to reward your customers?

Individual CRM and loyalty marketing management

Build up your knowledge of your customers to better orient your marketing activities and product range to customer requirements. Reward your customers, offer them individual added value and an emotional experience with your brand. Integrate social media platforms and mobile devices to communicate with your customers across multiple channels.

Successful implementation of CRM programmes

We conceptualize, develop, take over or supplement loyalty marketing programs oriented to your requirements:

  • Bonus programmes with points and premiums
  • Payment cards and coupons
  • Exclusive customer clubs
  • Intelligent customer dialogue solutions

Each CRM programme has three elements: program and process management, customer and business intelligence and IT platform and operations.

As a full service provider we will advise you at the preparatory stage and help you with the development and implementation of the concept. Constant development, monitoring and a flexible IT infrastructure, with the appropriate data security, guarantees a successful operation.

Take advantage of our many years of experience to gradually build up your CRM and loyalty marketing programmes and turn occasional buyers into loyal regulars.