Banks operate in a market environment characterised by increasing regulatory demands, ever fiercer competition and greater pressures on profitability. They also need to be up to speed with digital technologies and mobile communications, to address the demands of their customers.

Delivering the digital bank

Mobile technologies are revolutionising the ways in which customers wish to make financial transactions. It is against this backdrop that banks are seeking the support of Business Process Outsourcing to help them move into the future. Swiss Post Solutions is developing robot-supported automated process solutions that allow the banking sector to make credible reductions in costs while at the same time increasing efficiency.

New customer accounts, dealing with credit and mortgage applications, payment processing, securities processing, incoming customer correspondence, document processing, and printing: all these processes are crucial to the daily life of a bank. They can also be a significant drain on your resources. Some of these processes may not belong to your core areas of expertise, and can put great pressure on your expenditure.

Your success does not depend on who carries out these processes, but how quickly, at what cost, and to what standards they can be performed.

Customer satisfaction depends on the feeling of being well looked after and supported to make payments with ease, get good returns from savings, take out the right insurance, and invest with security. All this is possible only if your employees have quick and reliable access to all the relevant customer documents.

Tailor-made support

Swiss Post Solutions' document processing centres are equipped with both the technical resources and the personnel for the quality-assured processing of physical and electronic information in large volumes. We can support you from the receipt of incoming mail, through the processing of document data, to the complete production and dispatch of your digital and physical customer correspondence. If you prefer to keep these services or digitisation projects in-house, Swiss Post Solutions offer outsourcing on location. Whether off-site or on location, you benefit automatically from ISO-certified quality and safety standards in terms of all the processes we perform on your behalf.

Secure processes and substantial savings

Swiss Post Solutions has vast experience in Business Process Outsourcing in the banking industry. In Switzerland alone we support more than 60 banks in process optimisation and digitisation projects. Additionally partnering with Swiss Post Solutions brings the following advantages:

  • Access to a network of document processing centres offering solutions on-site, near-shore and offshore.
  • Leading role in the use of Robotic Process Automation and Artificial Intelligence
  • The opportunity to draw on support in several languages and time zones.
  • Postal services management on location, outsourced or digitised.
  • Tailor-made service models to meet your specific requirements.
  • Certified and secure support for your corporate governance, risk management, and compliance policies.

The outcomes of cooperation with Swiss Post Solutions are impressive. The electronic distribution of more than three-quarters of its incoming post has allowed one of our most prominent banking sector clients to achieve savings of 30%. By optimising its payment methods with us a leading Swiss retail bank has reduced its administrative costs by almost 33%. Yet another financial institution has made considerable savings by outsourcing its internal mail system.

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    Discover why one of the biggest German investment companies uses our qualified preparation of client files.

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    Intelligent Automation in Banking

    Learn how a retail bank improved debt collection using Robotic Process Automation.

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    Document Management in Banking

    Learn why more than 45 Swiss Banks implemented Output Management with Swiss Post Solutions

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Voice of the customer

  • Consequent outsourcing and broad cooperation with Swiss Post Solutions have led to significant improvement of our Cost-Income-Rate over the last years.

    COO, European Bank

  • Through the cooperation with Swiss Post Solutions we have been able to increase our competitiveness. We are “fit for the future” and can focus on the professional delivery of services in our core business thanks to the new and lean production processes.

    Head of Risk & Document Managment, Financial Services

  • We had a clear need to update our approach to storing and accessing correspondence and an aim to make processes quicker to deliver an enhanced service to our customers.

    Payments Lead Operations Manager & BACB Business Partner, The Co-operative Bank

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