Mobile technologies are revolutionising the ways in which customers wish to make financial transactions. It is against this backdrop that banks are seeking the support of Business Process Outsourcing to help them move into the future. Swiss Post Solutions is developing robot-supported automated process solutions that allow the banking sector to make credible reductions in costs while at the same time increasing efficiency.
New customer accounts, dealing with credit and mortgage applications, payment processing, securities processing, incoming customer correspondence, document processing, and printing: all these processes are crucial to the daily life of a bank. They can also be a significant drain on your resources. Some of these processes may not belong to your core areas of expertise, and can put great pressure on your expenditure.
Your success does not depend on who carries out these processes, but how quickly, at what cost, and to what standards they can be performed.
Customer satisfaction depends on the feeling of being well looked after and supported to make payments with ease, get good returns from savings, take out the right insurance, and invest with security. All this is possible only if your employees have quick and reliable access to all the relevant customer documents.