Foreword
I’m delighted to present Swiss Post Solutions’ in-depth report into Business Process as a Service (BPaaS), an emerging model that helps companies manage their data flows with efficiency and speed, at low costs.
The need for process excellence has never been greater. Global data volumes will hit 150 zettabytes by 2025. By combining automation and human labor in a single BPaaS platform, companies can cope with this information overload and provide the dynamic, high quality experience that today’s customers expect.
David Ziltener
Head of Global Go-To-Market – Swiss Post Solutions