Business Process Services

Outsourced Business Process Services allow you to transform your business processes by drawing on Swiss Post Solutions’ extensive experience in the design, operation and analysis of physical and digital business processes.

Outsourced Business Process Services

Our Business Process Services combine business process outsourcing (BPO) and consultancy services. We identify where business process improvements can be made and have the capacity to deliver them with business process automation. Learn more about the business process services we offer.

We identify and deliver business process improvements

More than 1/5 of companies outsource to gain access to the latest technology. While most buyers don’t believe their partners are strategic and consultative yet, 46% expect this service in the next two to three years. What do you expect from your BPO provider? 

The identification and delivery of business process performance improvements requires an in-depth knowledge of business processes, the ability to redesign processes, an access to the appropriate technology and delivery locations. As a BPO company we deliver the cost savings that have been identified with our clients, while at the same time addressing any regulatory restrictions that apply to the processing of their business information.

BPO Partnerships


Reimagine your business processes

As a BPO service provider we are continually investing in our capabilities to ensure that we can respond to your future business requirements. Our expertise in transitioning to and managing omni-channel digital processes, including the use of robotics and artificial intelligence, allows us to introduce BPO services and up-to-date technology that leverage the knowledge, data and resources already available.

We have applied our knowledge and experience in business process analysis and management across various industries and business functions, in both the public and private sectors. Our service includes support for customer on-boarding, omni-channel customer experience, claims and case management, Finance and Accounting, and Human Resources.

Voice of the customer

  • Choosing the right partners is more important than ever. Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models are scrutinizing their providers very closely.The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.

    Debi Hamill, IAOP CEO

  • We wanted to standardize our processes to ensure their application in all countries and to achieve significant cost reductions through systematic outsourcing. Thanks to SPS, both goals have been achieved and we can now focus on our  key business.

    Head of Finance Services, Processes & Performance, Utility Provider

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