Many companies are failing to realise cross-channel customer service smoothly and efficiently, even though customer service and communication are among the most important criteria of the customer experience.
Lukas Hebeisen, Head of Technology and IT Infrastructure at Swiss Post Solutions, shows, based on customer cases, what added value artificial intelligence and robotics offer and how the customer experience can be lastingly improved.
The X.Days are aimed at 450 selected leaders, entrepreneurs and top decision makers at C-level, drawn from a variety of sectors, as well as at relevant opinion formers from the worlds of politics, economics, administration and the media. Their primary object is to facilitate the discussion of strategic issues related to digital change.
Tuesday:12.00 to 24.00 o'clock
Wednesday: 08.00 to 16.00 o'clock
Speaker: approximatly 30 national and international speakers
Languages: German / English (simultaneous translation)
Victoria-Jungfrau Grand Hotel & Spa in Interlaken