The Benefits Of Partnering With SPS

SPS has a proven track record for quality, innovation and data security, and we are already operating backoffice processes for more than 60 companies world-wide. We have the people, the skill-sets, the technology and the sites to deliver a high-performing, global solution.

Global "Real-Time" Control

  • Real-time data processing
  • Global KPI monitoring
  • Flexible workload balancing

Global Technology

  • Cloud-based IT available anywhere
  • New ways of working –100% digital backoffices networked globally
  • Intelligent Automation
  • Extensive cyber-security
  • Redundancy of technology
The benefits of partnering with SPS

Global People

  • Risk-proof and cost-efficient locations
  • Smart Shoring (on-/near-/offshore)
  • Global access to high-quality workforce
  • Systematic recruiting and training
  • Fast scaling of operations

Global Process

  • Processes standardized and optimized globally
  • Minimized physical touchpoints
  • Global automation of high-volume repetitive tasks
  • Intelligent task segmentation and easy-to-learn work packages
  • Global quality assurance / continuous improvement

Access SPS’ connected global network and optimize your backoffice

Access SPS’ connected global network and optimize your backoffice
 
 
 
SPS has over 20 locations in Europe, North America and Asia. Our service centers form part of a global network with interoperable systems and workforces. As a result, digital and physical workloads can be easily shifted between sites, allowing us to break complex backoffice processes down and complete them in the optimum location. Our global scale also allows companies to run ‘sunset’ strategies, where work in Europe or the US is sent to Asia overnight. It is then completed in the Asian time zone and is ready by morning in the original locations.
 
By combining standardized processes with a connected global infrastructure, SPS reduces our clients’ risk exposure and increases efficiency. Whatever the disruption or challenge, our flexible model is able to absorb the shocks while maintaining the highest standards of performance and productivity

Achieve onshore quality at lower costs

 
Achieve onshore quality at lower costs
 
SPS’ model allows our clients to lower costs while increasing speed and service quality. Clients can leverage our network of shared service centers, so there are no upfront capital investments, only services based on transactional fees. By outsourcing core backoffice processes, clients can also reduce their real-estate footprints. SPS’ combination of process optimization and Smart Shoring options also increases efficiency and reduces labor costs. We can automate up to 80% of the process and our trained operators work on exceptions and complex cases. The result is onshore quality at lower costs.

Global tech platform enables unrivalled flexibility

Global tech platform enables unrivalled flexibility
SPS has a global cloud-based technology platform that connects all of the locations in its network. This is the IT backbone that enables standardized processes, digital workflows and flexible workload balancing. Because our service centers use the same technology platform, backoffice processes can be easily broken down into their component parts and completed at different locations or shifted between sites.
 
SPS is also able to centrally monitor all ongoing business processes 24/7, ensuring that performance measures are being reached. We can react rapidly to change, which ensures optimal process performance in all circumstances.

Outsource complex tasks with our highly trained global workforce

Outsource complex tasks with our highly trained global workforce SPS has 3,500 highly trained operators located around the world, allowing us to deliver 24/7 and in 36 languages. By combining a skilled workforce with advanced technology, we can complete complex tasks with maximum speed and quality. All operators go through a unique high-speed training program, which allows us to rapidly onboard new workers and scale-up to meet volume spikes and respond to crises. By cross-training our workers, we add an extra level of resilience, as we can shift workloads at a moment’s notice or deal with seasonal fluctuations.

Accelerate digital transformation and make your operations future-proof

Accelerate digital transformation and make your operations future-proof By partnering with SPS, companies can access industry-leading solutions without having to build the systems in-house, helping them to fast-forward their digital transformation. SPS’ solutions include Intelligent Automation, Machine Learning and Digital Workflow Management. By using the right technology for the right task and, importantly, knowing when it is optimal to use manual processing, we are able to increase efficiency and speed.

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Chapters

Global Networks Versus Local Operations

Chapter 1

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Discover More about Global Networks Versus Local Operations

Connected Global Operations

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Discover More about Connected Global Operations

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