Swiss Post Solutions' comprehensive outsourcing solutions allow the Healthcare sector to minimise expenses, improve service quality and leave staff free to concentrate on their core activities.

Our specific Healthcare solutions in Germany

Due to the specifics of the German Healthcare system, we offer particular solutions for this sector. In our service centers we provide Customer Contact Management, especially for statutory health insurance funds. We support you in delivering your customer service with 24/7 call center services and extensive back-office Services, including final case processing.

Digital health network

Today's healthcare services require innovative means of communication in order to ensure that patients can continue to receive high quality care in the future. It is increasingly important to use information technology to build digital networks connecting all healthcare participants and processes.

Several national initiatives dealing with the provision of electronic patient files have made it clear that access to accurate and up-to-date information makes it possible to build collaborative networks of hospitals, doctors, laboratories, pharmacies and other interested parties that improve the quality of patient care.

The solution from Swiss Post Solutions, fulfils the requirements of a digital Health Strategy and represents a crucial step on the way to comprehensive data management.

Targeted outsourcing for Healthcare

There will always be breaks in continuity when your daily mail is distributed in physical form. Swiss Post Solutions facilitates the targeted outsourcing of the electronic processing and provision of your daily incoming and outgoing mail. Our professional Document Processing Centres offer you the necessary capacity – even at the highest volumes – to deal with the receipt and dispatch of patient and medical professionals correspondence.

Are you keen to achieve thoroughly digitalised and quality-assured document processing? We offer tailor-made services for the digitisation of your existing files, secure physical and electronic storage management and omni-channel solutions for your outgoing mail, so that you are already taking today's healthcare into the electronic future.

Your benefits

  • High levels of security are always guaranteed: as certified service providers, we meet the legal standards for quality and security in all the processes we conduct on your behalf.
  • Process efficiency as a result of reduced document processing times, a reduction in manual tasks through automation, increased accuracy and fewer errors
  • Front and back-office system integration with Robotic Process Automation.
  • Case Study

    UK Hospital

    Learn how this hospital released over £500,000 for front-line services by optimising its mail services.

    Read Case Study

  • Case Study

    Robotic Process Automation in Healthcare

    Learn how Robotic Process Automation reduced the processing of manual tasks by 60% for this health insurer.

    Read Case Study

  • Case Study

    Regional Hospital

    Learn how a hospital improved electronic access to patient records with a digital archive and search solution.

    Read Case Study

Voice of the customer

  • We are very satisfied with the services of Swiss Post Solutions. Although clear Service Levels have been defined we have never had to question whether these are being adhered to.

    Head of IT, Visana

  • We are very happy with the constant and reliable services and the close and global relationships with Swiss Post Solutions and the professional reporting and project management.

    Head of Document Logistics Zurich Insurance

  • Swiss Post Solutions has helped us to build lean and secure processes for our incoming document management – we have significantly reduced the corresponding costs per contract.

    Head of Document Management, Direct Insurance

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