The benefits of Intelligent Automation

Intelligent Automation (IA) offers many quantifiable benefits, which can offer companies a strong return on investment.

IA can process data in half the time

IA can process data in half the time Intelligent Automation is the perfect complement to the knowledge and experience that employees offer, because it adds speed to the mix. A healthcare provider that used IA to process insurance claims reduced its average handling time by 50%.2 Even complex cases with different business requirements were successfully automated, reducing the manual effort involved in tasks like checking proof of income and payment.

IA operates 24/7 with virtually no errors

IA operates 24/7 with virtually no errors
Intelligent Automation is not just faster at processing unstructured information; it’s also more accurate. Human operators are prone to mistakes when listening to audio or reading unclear documents. Handling this information repeatedly quickly leads to fatigue, making it difficult to maintain agreed quality levels over time. Software never tires. It operates on a 24/7 basis. Moreover, Artificial Intelligence has the added benefit of continually learning and improving, so accuracy gets even better over time.
 
Multinational companies can face particular challenges in this area as they often have different IT systems and monitor mechanisms across multiple markets. A major telecom company was able to use IA to centralize its accounts payable system. It scanned, digitized and indexed 1.6 million documents in a year with a very small 2% error rate.3

IA can be scaled easier than a manual workforce

IA can be scaled easier than a manual workforce
IA can be easily scaled up or down to respond to higher volumes. This is particularly useful for companies that have sudden peaks or troughs in demand. For example, insurance companies can face huge increases in claims if there is a natural disaster or severe weather. As these events cannot be predicted, it is essential to have systems that can be ramped up quickly to cope. Hiring and training large volumes of new staff at short notice is problematic as the workers often lack experience, which adds delays. If customers have to wait a long time for a response, then their experience will suffer.

Automation results in significant process cost savings

Automation results in significant process cost savings
A faster, more efficient and constant operation leads to cost savings. IA systems deliver a return on investment that improves the longer you use them. According to KPMG, Intelligent Automation can result in cost savings of up to 50% due to increased efficiency, reduced bottlenecks and less need for manual processing.4
 
International food giant Mondel─ôz International deployed an array of Intelligent Automation solutions in 2018/2019. It was able to reduce the time for one customer function from 12 hours to just one. In five months, it had saved so much in employee hours across the company, that it had already covered the cost of implementation.5

Chapters

Today's customer experience challenge

Chapter 1

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Discover More about Today's customer experience challenge

Introducing Intelligent Automation

Chapter 2

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Discover More about Introducing Intelligent Automation

Overcoming Implementation Challenges

Chapter 4

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Discover More about Overcoming Implementation Challenges

Intelligent Automation in Action

Chapter 5

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Discover More about Intelligent Automation in Action

Intelligent Automation and SPS

Chapter 6

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Discover More about Intelligent Automation and SPS

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