Banking

• Improving customer service and experience
• Improving process performance and reducing costs
• Ensuring compliance with an evolving regulatory landscape
• Responding to new market entrants
• Reviewing and updating their use of technology

• Improving customer experience applications and/or implementing digital services that impact customer experience
• Reducing the amount of manual intervention in processes and increasing standardization
• Reducing processing costs through the use of automation, such as for Customer Onboarding, Master Data Maintenance, Payments, Securities or Credit Processing
• Greater visibility of process data to improve decision making and ensure regulatory compliance

• Customer On-boarding – validation of account opening forms and legal/compliance requirements, video identification services and the capture and verification of customer details within core banking systems
• Master Data Maintenance – capture and verification of all customer, account, market or security data (e.g. address changes, tax relevant customer data, power of attorney requests)
• Payments Processing – the scanning and data extraction from physical documents, exception & reject handling of transactions, validation of processing and compliance tasks and authorization of processing in back-office systems, in compliance with local regulations, i.e. BaFin, FINMA
• Securities Processing – validation of investment funds orders, capture and verification of relevant information in back-office systems and authorization of order settlement with counterpart and booking
• Credit Processing – End-to-End processing of credit and credit card applications, including automated data capture of forms, within a PCI-DSS compliant environment, automated data validation against business rules and online credit check for applicant data
• Customer Care Management – Processing and automated classification, of unstructured and structured  information, with Artificial Intelligence applied to incoming customer communication across physical and digital channels
• Finance and Administration – through Automated Accounts Payable and Accounts Receivable solutions, that turn the time-consuming, manual tasks of accounting into intelligent, automated processes, with real time information
• Human Resources – improved employee communication and experience through the electronic delivery of salary statements (ePayslip), travel expense management and reporting, assignment of services, etc.
• Digital Mailroom Services – for the management of a physical and digital mailroom, through on- and off-site service delivery models
• Output Management Services - document output services to deliver business documents and communications to your customers according to their preferences, including transactional print and E-Delivery

Our secure, stable and scalable processing centers are equipped with both the technical resources and the personnel for the quality-assured processing of physical and electronic information. If you prefer to keep these services, and digitization projects in-house, Swiss Post Solutions offers services on-site. Whether off-site or on-site, you benefit from our ISO-certified quality and security standards for all the processes we perform on your behalf.

• In Europe 50% of the largest 20 banks utilize our Mailroom, Business Process and Document Output services
• In Switzerland we provide transactional print services to more than 45 banks
• We provide our services to 35% of the worlds largest 50 banks
• We have implemented Robotics and Artificial Intelligence, to manage tasks such as automated address changes, automation of credit card settlements, back-office system integration and email classification and automated response for Customer Care

• Identity and implement process improvement initiatives
• Reduce process costs
• Shape and influence the digital transformation journey
• Improve process execution & customer experience
• Standardize processes and reduce risks
• Reduce manual tasks and automate processes