Every day the NHS sends out millions of communications and accesses 100,000’s of patient records. These tasks are essential to the core activity of a hospital in caring for patients and they directly impact the patient experience. However, it’s a workload that strains already stretched resources and budgets.
A growing population, over stretched staff and budgets, legacy processes and new legislation are combining to create a perfect storm for NHS Trusts. With goals to digitise patient records by 2020, deliver £22billion efficiency improvements and increase productivity, the challenge comes from the scale and complexity of the task and the specialist skills and resources required to meet the deadline and quality standards.