Swiss Post Solutions enables the insurance industry to enhance the customer experience, increase revenues per customer and generate new revenue streams by integrating and automating business processes and digitising the customer interface.

Automating Insurance

Insurance companies are always striving to acquire new business, reduce their operational costs, improve their claims ratio and enhance their customer service by offering new products and services and providing a range of alternative communication channels.

Swiss Post Solutions enables insurance companies to become digital enterprises, integrating their front and back-office operations and identifying opportunities for automation in order to minimise manual tasks, customer response times and running costs, whilst at the same time improving the quality of services.


The use of Artificial Intelligence and Robotic Process Automation

As specialists in the digitisation of incoming and outgoing information on multiple channels, Swiss Post Solutions can enable you to manage all aspects of the customer interface more efficiently and effectively. Using Artificial Intelligence and Robotic Process Automation, we offer a high-performance infrastructure and customised services for the rapid and cost-effective processing of business documents:

  • Access to a network of Document Processing Centres, providing on-shore, near-shore, and offshore Business Process Services options, together with multi-lingual support across different time zones.
  • Access to on-site or off-site mailroom and digital mailroom management services.
  • Operational service models tailor-made to suit your specific requirements.
  • Support for your governance, risk, and compliance policies through the adoption of our certified and secure processes.

Your benefits

Swiss Post Solutions allows clients in the insurance industry to manage claims more efficiently, reduce costs per claim, and adjust their capacities to cater for seasonal peak volumes. Our insurance clients benefit from:

  • Lower operational costs as a result of reduced document processing tasks, personnel, costs per claim, and physical space.
  • Customer service improvements, through speed of access to relevant documents and intelligent document classification using Artificial Intelligence. 
  • Process efficiency as a result of faster document processing times, a reduction in manual tasks through automation, increased accuracy and reduction in errors.
  • Front and back-office integration through the use of Robotic Process Automation.
  • Case Study

    Leading motor vehicle insurer

    Learn how Intelligent Automation correctly categorises 68% of all emails for insurance claims automation.

    Read Case Study about Leading motor vehicle insurer Read Case Study

  • Case Study

    Zurich Insurance Group

    Learn how Zurich Insurance transformed process performance with Digital Mail.

    Read Case Study about Zurich Insurance Group Read Case Study

  • Case Study

    Global Reinsurer

    Learn how our Mailroom Services allow only four people to serve an entire HQ and its 4,000 staff.

    Read Case Study about Global Reinsurer Read Case Study

Customer testimonials

  • testimonials

    The cooperation with Swiss Post Solutions ensures the logistics services of Generali Switzerland in the long term, with the additional advantage that we profit from the innovative potential that SPS provides as the market leader in Switzerland in the field of information logistics.

    Andreas Kruemmel, CEO Generali Group Switzerland

Related Solutions


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