Our Insurance Claims Automation Solution is designed to automate claims management processes, even in areas such as home and household insurance in which automation has been hitherto rare. We analyse your existing practices to identify opportunities for automation using traditional OCR capture technologies and/or Robotic Process Automation (RPA).
RPA automates many of the tasks traditionally performed by claims operators, such as contract validation, claims history checks, validation of natural events, and searching for cost efficient replacement options. More complex cases and tasks, such as complex technical damage reports or the final validation of reimbursements, are forwarded to be finalised by your, or our, claims experts who have access to the full case file.
Combined with Document Management Services, our Insurance Claim Automation Solution provides a comprehensive claims processing service, which includes the capability to manage seasonal peaks. Whether gathering and interpreting customer details, dealing with exceptions or validating claims, Swiss Post Solutions ensures that all required information for the processing of the claim is correct and available for the payment decision process.