Solution
SPS’s outsourced claims management solution handles claims across the globe on a centralized platform and through three strategic processing centers. SPS’s teams process claims in more than 20 languages and ensure strict compliance with airline regulations. All information is captured in a claim file on specially-developed offline software, which connects with the airline’s CRM system, triggering automatic claims management processes within the airline according to the type of claim. Customer-facing airline employees have access to fully-replicated details of the physical claim.
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