At Allianz Suisse, ensuring a high level of service orientation and focusing on customer needs are central to their success.
But how is it possible to live up to these requirements with around 3 million incoming physical and electronic mail items each year and some 4 million printed deliveries having to be sent to customers?
With the objective of focusing on its core competences and customers, Allianz Suisse took the decision back in 2005 to outsource its internal mail service to Swiss Post Solutions. The digitization of insurance mail followed in 2008 and marked the start of the digital transformation of the document processes. The positive results of the longstanding cooperation meant that Allianz Suisse also took the step in 2014 to place its trust in the expertise and experience of Swiss Post Solutions for the processing of its print output and now benefits from a complete document management solution from a single source.
«Swiss Post Solutions not only provides us with cost benefits, but also with the opportunity to focus fully on our core business. We thus complement each other perfectly and enjoy a partnership that sees us work together as equals».