Case Study

BPO for fashion consignor

  • Challenge

    Processing customer correspondence submitted via post presents a particular challenge. The individual customer queries must be dealt quickly and accurately so as to ensure our client, a high-fashion consignor of womenswear, provides a customer-oriented service. The company was therefore looking for a service provider to deliver a centralised and efficient service for the processing and digitisation of incoming mail.

  • Solution

    Swiss Post Solutions processes daily more than 215,000 customer queries for our client. The solution includes:

    • The central processing and digitisation of all incoming mail.
    • The provision of a portal and a web interface for the processing of customer queries by the client.
    • A centralised inbound document processing facility, where documents are categorised and prepared for digitisation.
    • Original documents are archived for four weeks and destroyed according to the clients retention policies.
  • Benefit

    Our client benefits in the following ways from our services:

    • A customer-orientated service that has improved customer experience, by utilising Swiss Post Solutions document processing platform that ensures quality and compliance through ISO certified processes.
    • Through the outsourcing of inbound document processing the efficiency of our clients’ processes has increased, whilst simultaneously costs have been reduced.

Would you like us to call you?

or Contact us for more information

+1-877-275-3677 Contact us

We are happy to provide you with more information! (1/3)

Continue to sign up and receive a call from SPS

We are happy to provide you with more information! (2/3)

We are happy to provide you with more information! (3/3)

Thank you

We are happy to provide you with more information