Case Study

Elevated Conference center management service

  • Challenge

    The company sought a partner to provide a consultative approach to execute its vision of an in-house, managed conference center in its Manhattan corporate office, in order to better support client needs while reducing costs​

     
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  • Solution

    Leveraging its facilities management and hospitality services expertise, SPS implemented a tailored solution to provide high-touch VIP service:​
    • Highly trained, specialized staff focused on customer service​
    • Structured management process​
    • Standardized workflows​
    • Coordination of AV technology and support​
    • Reporting and analysis for all activities​
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  • Benefits

    Increased service​
     - High-touch personalized service​
     - Customized events​
     
    Cost savings​
     - Optimized headcount​
     - Decreased costs through vendor negotiations​
     
    Security compliance​
     - Ensuring confidentiality of information​
     
    Transparency
     - Reporting and analysis providing insight on trends​
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