Challenge The company sought a partner to provide a consultative approach to execute its vision of an in-house, managed conference center in its Manhattan corporate office, in order to better support client needs while reducing costs DOWNLOAD
Solution Leveraging its facilities management and hospitality services expertise, SPS implemented a tailored solution to provide high-touch VIP service: Highly trained, specialized staff focused on customer service Structured management process Standardized workflows Coordination of AV technology and support Reporting and analysis for all activities DOWNLOAD
Benefits Increased service - High-touch personalized service - Customized events Cost savings - Optimized headcount - Decreased costs through vendor negotiations Security compliance - Ensuring confidentiality of information Transparency - Reporting and analysis providing insight on trends DOWNLOAD
