Case Study

A Swiss bank redesigns its services

  • Challenge

    A large international financial institution needed to digitize its business processes, cut costs and speed up its customer services. 
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  • Solution

    SPS operates the bank's Scanning Competence Center in its own offices together with 30 document specialists from the bank and is fully responsible for the performance achieved. SPS has introduced best practice procedures. Over the next three years SPS will ensure in several project phases that all incoming documents are scanned with the help of this solution already at the beginning of each process. The solution covers documents for all of the bank's services.

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  • Benefits

    • Accelerate processes and reduce the bank's error rate as more than 40 million documents per year are scanned at the beginning of a process.
    • Improve the bank's customer service by giving bank staff access to incoming document information anytime, anywhere.
    • Increase the bank's business agility with the help of a flexible pay-as-you-go licensing model, which at the same time ensures maximum transparency of costs and processes.
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