Case Study

A Swiss bank redesigns its services

  • Challenge

    A large financial institution needed to increase the efficiency and transparency of its documents management in front and back office by means of digitalisation and automation. Operational costs and process duration were to be reduced in order to increase the bank's competitiveness in the highly competitive financial services sector.
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  • Solution

    SPS operates the digitization of all incoming documents for the bank as a managed service in the processing centers. SPS uses best practice procedures for this. Through several transformation steps, SPS has ensured that all incoming documents are digitized at the beginning of each process with the help of this solution, allowing the bank to achieve a higher level of automation in the back office. The solution covers documents for all services of the bank.
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  • Benefits

    • Accelerate processes and reduce the bank's error rate as more than 20 million documents per year are digitized at the beginning of a process.
    • Improve the bank's customer service by giving bank staff access to incoming document information anytime, anywhere.
    • Increase the bank's business agility with the help of a flexible pay-as-you-go licensing model, which at the same time ensures maximum transparency of costs and processes.
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