Case Study

Document Processing Automation

  • Challenge

    The company’s documents (15 types of transactions) were processed by a hybrid of in-house and outsourced operations, in multiple locations across the U.S., with inconsistent practices that varied across units. They had identified the need to:
    • Centralize operations to enable the standardization of processes
    • Optimize costs by leveraging efficiencies
    • Find and utilize best-fit OCR technologies and on- and off-shore capabilities
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  • Solution

    SPS’ solution for Imaging, Indexing and Business Process Management Services uses our state-of-the-art document processing centers in the US and Vietnam to :
    • Increase flexibility / improve capacity management of volume fluctuations
    • Improve speed of access to information, reducing processing times
    • Support migration from physical to digital inbound and outbound channels
    • Integrate on-, near-, and off-shore service delivery
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  • Benefits

    • Reduced turnaround time - Faster access to information for clients
    • Consistency and quality improvement
    • Compliance policies implemented
    • Replication of solution for multiple lines of business
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