Case Study

Document Scanning Services

  • Challenge

    The client serves as a custodian for mortgage application and related documents and is responsible for the safe keeping of this critical information, managing millions of documents stored on 55+ miles of high-density shelves.  They sought to:
    • Streamline the processing of new documents as they arrived
    • Create digital copies of all documents in their storage facility
    • Meet an aggressive turnaround time of 3 hours of less for new document
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  • Solution

    • SPS developed a solution focusing on two areas: immediate scanning of mortgage documents received daily and ongoing scanning of additional documents.
    • SPS implemented a flexible staffing model with staggered schedules to ensure maximum productivity during peak periods
    • The scalable solution has allowed for increased volumes (currently 6,000,000 pages per month).
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  • Benefits

    • Doing more with less human intervention
    • Improved business continuity capabilities
    • Increased ability to identify missing documents
    • Reduced labor costs
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