Payment Transaction for banking group Raiffeisen

SPS Payment Factory Creation for Swiss Banking Group Raiffeisen

Raiffeisen Switzerland performed an in-depth review of their paper-based payment transactions for Raiffeisen banks and identified labour-intensive payment transactions using valuable staff time. They decided to outsource to market leader Swiss Post Solutions (SPS) to streamline business processes by optimising the administration of large payment volume, in the hope that the bank would no longer need to deal with technology-related matters and system updates relating to the processing of payment transactions. In turn, this would enable its specialist staff to focus on handling the bank’s core business and further develop the bank distribution strategy.

About the customer

Raiffeisen is Switzerland’s third largest banking group and the leader in the retail banking segment. Across Switzerland, 3.8 million people rely on Raiffeisen’s advisory expertise, their fair business policies and their products that meet genuine needs. The Raiffeisen Group has 861 offices across Switzerland, encompassing 229 Raiffeisen banks organised as a cooperative.

The Challenge

Raiffeisen were faced with several challenges, such as:
  • Producing around 20 million paper-based payment receipts a year
  • Processing payments that were labour-intense and using a lot of resources
  • Cost-intensive processing payment transactions 
  • Raiffeisen wanted to switch to standard processes at an early stage, while eliminating monthly peak processing 
  • Sourcing internal employees from other departments to take on extra workloads.
Having to manually carry out these long-winded processes prevented them from focusing on more important duties that could benefit the growth of the company.

SPS and Raiffeisen’s long-term partnership 

As part of centralising all the payment transactions for Raiffeisen banks, Raiffeisen outsourced the scanning process for paper-based payment transactions to Swiss Post in 2008. After the new Post Organisation Act came into force in 2010, Swiss Post was changed into a public limited company under special law. As a result, Swiss Post transferred the operating agreement to its subsidiary, Swiss Post Solutions AG (SPS). Since then, SPS has been successfully processing payment transactions for the Raiffeisen Group.

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SPS has been our partner for payment transaction document entry since 2010 and we know each other very well due to this long-term collaboration. We know its contact persons and collaboration processes, so SPS was the obvious choice of partner when it came to transferring the rest of the activities involved in payment recording. Our collaboration with SPS for subsequent EGAB entry is also running smoothly and we would make the same decision again today.

Adrian Töngi, Head of Banking Operations and Quality Assurance, Raiffeisen Switzerland

Comprehensive concept with state-of-the-art technology

SPS handles the scanning process for Raiffeisen, along with the post-processing of paper-based payment transactions: 

  • Scanning and post-processing all Raiffeisen’s individual paper-based orders, then checking the order data and receipt images for plausibility and handing them over to Raiffeisen via a file interface 
  • Fully recording electronic credit notes and transferring fully recorded pay-in slips to the bank via a file interface
  • Using high-performance infrastructure that functions on a mass scale, along with the associated processes. These are maintained and, if necessary replaced, at SPS’s expense. 
  • A tried-and-trusted security system for Raiffeisen payment transaction processing is in place to guarantee continuity and to restore operations in an emergency

The creation of a Payment Factory at SPS

Documents are processed at the SPS Payment Factory, which went into production in 2018. It now serves 17 Swiss banks and processes around 70 million payment documents per year, which represents about 70% of the overall volume of paper-based payment transactions in Switzerland. 

SPS’ Scanning Platform 

SPS uses its own scanning platform for scanning and post-processing and its ‘dips’ IT solution is at the heart of the Payment Factory. The breakdown of the factory process includes: 
Glattbrugg site: Scanning takes place at the Glattbrugg site
Kriens site: handles the standardised processing of all documents that need to be processed as efficiently as possible to high quality standards. 
Netstal site: looks after special processing and exception handling. From there, SPS has direct access to the bank’s IT applications. 
SPS Bank Service Management team: The entire process is monitored and coordinated by the central SPS Bank Service Management team. This team is the single point of contact for the bank during its day-to-day work.

The key advantages of the SPS Payment Factory

The SPS Payment Factory offers our customers all kinds of advantages: they have a lower, variable price and a low level of risk as the solution is established and interfaces with all the common core banking solutions in Switzerland.

  • Shared IT: Use of a single, multi-client-capable, highly automated and standardised IT solution for all banks and a high STP rate
  • Shared people and shared locations: The same employees and the same processing sites for all banks with a high level of flexibility. One individual at a site works for several banks
  • Shared processes: Standardised processing with standardised SLAs and policies for all banks
  • High level of security: The ISAE control framework is the single auditing standard for all banks
  • Easy integration of new banks: With a standard process during the implementation project
  • Experience and efficiency: A wealth of experience and efficient processes thanks to the factory approach, with transparent standardised reporting
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