The company decided to outsource administrative roles such as Reception, Front Desk, Concierge and Administrative Support to alleviate the management burden related to human resources. Their goal was to achieve cost savings but also ensure service levels matched their organizational culture.
Cost Saving: $8.5M over the term of the contract to date
Improved service: “White glove” treatment for employees and guests
Flexibility: Headcount regularly optimized to meet client’s needs
Transparency: Reporting and analysis providing insight on trends
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