Case Study

Elevating the guest experience with hospitality services

  • Challenge

    The company decided to outsource administrative roles such as Reception, Front Desk, Concierge and Administrative Support to alleviate the management burden related to human resources. Their goal was to achieve cost savings but also ensure service levels matched their organizational culture.

     
    DOWNLOAD
  • Solution

    As its vendor partner, SPS developed a solution which:​
    • Optimized staffing levels in the defined roles​
    • Provided specialized training on exceptional customer service in all roles, focusing on both internal and external customers/guests​
    • Offered flexibility to meet the shifting needs of the organization
    DOWNLOAD
  • Benefits

    Cost Saving: $8.5M over the term of the contract to date

    Improved service​​: “White glove” treatment for employees and guests

    Flexibility​​: Headcount regularly optimized to meet client’s needs

    Transparency​​: Reporting and analysis providing insight on trends

    DOWNLOAD

or Contact us for more information

+1-877-275-3677 Contact us

We are happy to provide you with more information! (1/3)

Continue to sign up and receive a call from SPS

We are happy to provide you with more information! (2/3)

We are happy to provide you with more information! (3/3)

Thank you

We are happy to provide you with more information