Case Study

Mailroom & Office Services Management For A Financial Institution

  • Challenge

    The client wished to consolidate multiple support services (mail, reprographics, reception, concierge, conference room support) in offices across the US under one vendor, to address the following issues:

    • Inconsistent service
    • Inefficient processes
    • Escalating costs
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  • Solution

    SPS implemented an integrated “One-Team” approach to manage the multiple service lines nationwide: 

    • A flexible staffing model with cross-trained staff 
    • Upgraded service levels
    • Re-engineered processes
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  • Benefits

    • Cost savings: $5M saved over term of contract
    • Improved service: Upgraded talent - Reduced turnover
    • Increased efficiency: Cross-trained staff - Eliminated silos and knowledge gaps
    • Seamless transition: No disruption in service to end-users
       
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