In an evaluation project reimbursement applications were processed via OCR and RPA. OCR is used in the SPS solution in order to capture the data from the claims, proofs of income and proofs of payments as well as other documents and provided to the robot. The robot processes the data according to the defined business rule. After checking by the data, it is transferred to the health insurance system. All processing is documented and the customer service employee receives a report with suggestions in order to finalize the transaction.
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