Case Study

Helsana Insurance Company

  • Challenge

    In connection with planned investment in its printing infrastructure, Helsana put its lettershop (transactional printing and in-house printing) out to tender. The main objectives of this outsourcing initiative were:
    • Increased customer satisfaction as measured by the Net Promoter Score (NPS)
    • Reduced total cost of ownership for the lettershop
    • Ongoing production reliability with efficient and flexible processes
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  • Solution

    • Complete outsourcing of output management with tailored services from SPS
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  • Benefits

    • Guaranteed document processing, including at peak times and in crises
    • Needs-based, flexible service levels support Helsana’s digital journey (from paper to portal)
    • Maximum data security and quality guaranteed (FOPH/Finma)
    • Data preparation, printing, packing and delivery from a single source
    • Sustainability thanks to a financially stable Swiss company
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