A European insurance group processes automobile insurance applications, which are delivered as 4-page documents featuring over 60 parameters. Applications are received as physical documents and the data is manually entered into the insurers back-office systems, which due to their complexity reduces staff efficiency. This presented the opportunity to use Robotic Process Automation (RPA) to improve the overall performance of the process.
Swiss Post Solutions scans the documents as a first step, before forwarding them to staff. To bypass the waiting times that arise from the target application, staff enter manually the data received, which are displayed on the images/scans, into an intake tool. In the next step, a CSV file is generated, which displays the work basis for the robots. The robot processes the available data and transfers them to the target application in observance of business rules.
The advantages for our insurance client: