Case Study

Insurance Group Visana

  • Challenge

    With more than a million insured, the Visana Group is one of Switzerland’s leading health insurers. It employs 1,200 personnel at the headquarters in Berne and over 150 branches throughout Switzerland. The Visana Group consistently focuses on process efficiency and delivering high service quality to its customers. When looking for an outsourcing partner for its entire print output Visana's goal was to optimise its internal costs and at the same time guarantee high-quality customer service.

  • Solution

    After evaluating different options Visana decided to outsource their entire output management process to Swiss Post Solutions.

    • Daily volumes - up to 20,000 mailings, involving 30-40,000 printed pages.
    • Premium statements - periodic dispatch of approximately 250,000 mailings, involving around 750,000 printed pages
    • Insurance policies - approximately 1.1 million mailings a year involving around 2.3 million printed pages.
  • Benefit

    The benefits to Visana included:

    • Professional and efficient customer communication.
    • Customised service levels, which can be flexibly adapted as required at any time.
    • Quality-assured production and processing of mass mailings without any capacity bottlenecks.

    "We are very satisfied with the services of Swiss Post Solutions. Although clear Service Levels have been defined we have never had to question whether these are being adhered to."

    - Head of IT, Visana

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