Case Study

Optimization Of Mailroom, Records And Scanning Services

  • Challenge

    Frustrated by stagnation in the operation under the incumbent, the client sought an innovative partner with expertise in mailroom and document management to enhance its mail and imaging operations. Their decision was driven by the knowledge that they must continuously innovate to keep pace with the digital transformation occurring in the insurance industry. 
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  • Solution

    • Continuous improvement to ensure consistency of management structure and operation in the four states.
    • Optimizing resources and employees helps increase productivity as well as adapt to changes in the working process.
    • Robust technology, wide range of services and smart functions.
    • Redesign processes with directory automation and digitization mail items.
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  • Benefits

    • Cross-training of employees across service lines
    • 10%+ cost savings in labor
    • Greater visibility into metrics - Real-time reporting
    • Streamlined access to vital information
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