Solution
Swiss Post Solutions implemented a solution that uses Robotic Process Automation to process and manage the customer list. The robots regularly screen the status of customer accounts in question identifying account balances, thus enabling collection cases to be processed efficiently and successfully. The robot carries out the process almost in real time, across multiple systems, in observance of all of the necessary business rules and can, in a future step, block the card, forward the case to a member of staff or even debit the due amount.