Case Study

Vehicle Management and customer service for a leasing company

  • Challenge

    • 174,000 vehicles & 5,000 customers to be supported comprehensively
    • Standardization of processes and efficient design 
    • Reduction of process costs
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  • Solution

    • All important processes in vehicle and contract management are handled by SPS 
    • Processing is carried out by SPS at the nearshore location in Hungary directly in the IT systems of the customer, wherever no direct contact with the end customer is required
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  • Benefits

    • Optimization and standardization of numerous processes
    • Cost reduction through location advantages
    • 38,000 new contracts annually handled efficiently
    • Increasing customer satisfaction
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