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Case Study

Medtech Company

  • Challenge

    After the launch of new medical equipment, a unit of the medical technology company had an unexpectedly high demand. Difficulties in the processing of orders and long delivery times were leading to dissatisfaction among clients.
     
    The company realized that it had to realign its back office processes in revenue cycle management / utility management with the help of an experienced external partner in order to develop future market potentials.
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  • Solution

    • Detailed analysis of the back office processes on site along the customer journey – from first prescription till billing.
    • Re-design and tightening of numerous processes in the field of utility management, reduction of media breaks and interfaces.
    • Result: Digitization of all incoming documents and outsourcing of the subsequent back office tasks to a large extent towards SPS.
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  • Benefits

    • Scalable and clearly more efficient processes and therefore better flexibility for changing market conditions
    • Higher transparency especially regarding the status of patient-related processes
    • Creation of inhouse-capacities for new services
    • More time for patients
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