Upgraded and optimized workplace services with cost savings
Challenge
This law firm sought to standardize workplace service operations across their North America offices, with upgraded service levels and innovative technology. However, they also wanted to reduce costs.
SPS implemented a tailored solution for mail, reception, reprographics, scanning, conference center management, hospitality, facilities and office services that included:
Highly trained talent, restructured labor schedules to better leverage staff through cross-training
Replacement of outdated technology
Reengineered process and redesigned workspaces
Service Level Agreements to ensure quality, consistency and performance
