Case Study

Upgraded and optimized workplace services with cost savings

  • Challenge

    This law firm sought to standardize workplace service operations across their North America offices, with upgraded service levels and innovative technology.  However, they also wanted to reduce costs.

     
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  • Solution

    SPS implemented a tailored solution for mail, reception, reprographics, scanning, conference center management, hospitality, facilities and office services that included:​ 
    • Highly trained talent​, restructured labor schedules to better leverage staff through cross-training​
    • Replacement of outdated technology​
    • Reengineered process and redesigned workspaces​
    • Service Level Agreements to ensure quality, consistency and performance​
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  • Benefits

    Cost reduction​
     - Right-sized staffing levels
     
    Productivity​
     - Increased output through process reengineering
     
    Streamlined operations​
     - Optimized processes for maximum efficiency
     
    Improved service​
     - High-touch concierge-level service
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