1. Home
  2. Knowledge Center
  3. Office Services for Legal Services Industry

Case Study

Office Services for Legal Services Industry

  • Challenge

    This leading global law firm was experiencing inconsistent service levels across multiple locations. Office Services were provided by a combination of outside vendors and in-house operations. This created challenges including:

    • service inconsistency, leading to a disjointed user experience
    • administrative burden on the firm and a lack of innovation
    • difficulty in managing costs as reporting was not integrated
     
    DOWNLOAD

  • Solution

    The firm selected SPS, due to its legal service expertise, to provide additional service lines and expand its footprint to additional locations. SPS' ability to design a custom solution included:

    • highly-trained talent and enhanced service quality
    • standardized processes and technology
    • integrated reporting
    • Service Level Agreements to ensure quality and performance
    • process optimization and cost savings
    DOWNLOAD

  • Benefits

    The comprehensive, proven solution provided multiple benefits to the firm, including:

    • a customized solution that provided cost savings and improved service levels
    • enhanced quality of Hospitality and Office Services
    • standardization of services across locations
    • integrated tracking and reporting
    • continuous improvement and innovation
    DOWNLOAD

Related Case studies

visit the Knowledge Center

Would you like us to call you?

or Contact us for more information

+1-877-275-3677 Contact us

We are happy to provide you with more information! (1/3)

Continue to sign up and receive a call from SPS

We are happy to provide you with more information! (2/3)

We are happy to provide you with more information! (3/3)

Thank you

We are happy to provide you with more information