Offshoring Telecommunication

Challenge

An international provider looking to expand on its position in the highly competitive telecommunications market will rely on the improvement of its customer service in the context of the digital transformation. To avoid ballooning costs, the company decided to work with an experienced business partner to optimize simple jobs through automation and offshore outsourcing.
DOWNLOAD
Solution
- Successful evaluation of IT security with reference to the strict German data protection regulations
- Outsourcing of simple working processes to SPS Vietnam
- Due diligence report on the outsourcing potential of all non-verbal customer service processes
- Transfer of know-how to the outsourcing team
- Gradual outsourcing of defined processes
DOWNLOAD
Benefits
- Faster processing of complex customer inquiries
- Offshoring with assured compliance with all German rules, regulations and laws
- Arrangement of additional personnel without substantial added costs thanks to low-cost location
- Better customer service and therefore greater customer satisfaction
DOWNLOAD

+1-877-275-3677

First Name *

Last Name *

Continue to sign up and receive a call from SPS

Phone number *

Email

Company *

Choose a time

Select a date (at least 1 day from today)

Register to Newsletter

I agree to the data privacy conditions

We are happy to provide you with more information

Challenge