1. Home
  2. Knowledge Center
  3. Insurance Company optimizes service for complex transactions

Case Study

Insurance Company optimizes service for complex transactions

  • Challenge

    Developments in the financial market due to the guaranteed interest rate are creating enormous cost pressure on life insurance policies, while rising regulatory requirements under Solvency 2 and increasing digitization are placing additional burdens on the industry. The importance of life insurance policies as a means of pension provision has been declining steadily for years. Cost savings are essential.
    DOWNLOAD

  • Solution

    • Continuing outsourcing of processing tasks in the area of old-age provision to SPS due to the successful services in the past
    • Gradual handover of tasks without staff reduction at the customer's
    • 1:1 takeover of the current workflows; processing takes place in the company's systems
    • System-supported training and qualification of the SPS employees using the SPS knowledge database
    DOWNLOAD

  • Benefits

    • 35% cost savings when fully deployed
    • Response time reduced to 1-2 days
    • Increased flexibility thanks to expert teams
    • Allows concentration on future-oriented business areas
    DOWNLOAD

Related Case studies

visit the Knowledge Center

or Contact us for more information

+1-877-275-3677 Contact us

We are happy to provide you with more information! (1/3)

Continue to sign up and receive a call from SPS

We are happy to provide you with more information! (2/3)

We are happy to provide you with more information! (3/3)

Thank you

We are happy to provide you with more information