Case Study

Insurance Company optimizes service for complex transactions

  • Challenge

    Developments in the financial market due to the guaranteed interest rate are creating enormous cost pressure on life insurance policies, while rising regulatory requirements under Solvency 2 and increasing digitization are placing additional burdens on the industry. The importance of life insurance policies as a means of pension provision has been declining steadily for years. Cost savings are essential.
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  • Solution

    • Continuing outsourcing of processing tasks in the area of old-age provision to SPS due to the successful services in the past
    • Gradual handover of tasks without staff reduction at the customer's
    • 1:1 takeover of the current workflows; processing takes place in the company's systems
    • System-supported training and qualification of the SPS employees using the SPS knowledge database
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  • Benefits

    • 35% cost savings when fully deployed
    • Response time reduced to 1-2 days
    • Increased flexibility thanks to expert teams
    • Allows concentration on future-oriented business areas
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