Case Study

Qualified Processing For A Global Bank

  • Challenge

    The client, a leading European bank, was looking for a service provider to meet its high standards of quality and service for its clients. The main brief is to process written inquiries from clients and potential clients. The objective of the bank is to provide its clients with reliable and excellent services through all contact channels.
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  • Solution

    SPS takes over classical banking business tasks for the company. The outsourced BPO services encompass task processing in channel-independent customer dialogue.

    SPS has set up a dedicated team for the bank for supporting written and electronic enquiries from customers and prospective clients, and handles the processing of all customer requests (customer inquiries).

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  • Benefits

    SPS is actively engaged in promoting the growth process of the bank through the deployment of highly trained staff with know-how in banking and financial services and the application of state-of-the-art technology. An optimized and established quality management system enables SPS to ensure consistency of quality for both the instructing party and the end customer.

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