The company took steps to make a change, as its off-site printing provider was not bringing new and innovative ideas to the table in order to keep costs down, while creating long-term operational efficiencies.
Solution
Swiss Post Solutions delivered a solution that:
Implemented a document management center for the internal production of critical client documentation and presentations.
Re-evaluated the client’s equipment leases and recommended upgrading the technology to improve the output quality.
Added graphic design expertise to ensure that all documents were well designed, following brand guidelines.
Kept headcount to a minimum by cross-training the team.
Benefits
The benefits to the client included:
The document management center enabled faster response times, at a lower cost and ensured that confidential materials remained in-house.
The firm experienced a cost saving of 70% on recaptured work.
All materials produced by the document management center complied with brand guidelines.
Service levels were improved across all processes.
