Solution
SPS processes the digitized claims in the in-tray, deploying OCR and RPA. In the first step, OCR is deployed to read the data from applications, payment documents, and other attached documents in order to prepare these in a CSV file. If all of the necessary data and documents are present, the robots start processing under strict observance of business rules. The robots work on the existing systems and are therefore able to notify staff should they stumble on irregularities.