Case Study

European railway company

  • Challenge

    The company employs 40 to 50 back-office employees who manually process the travel expense claims submitted by the company’s employees. Every year about 600,000 claims are submitted via a company internal mobile travel expense app. Due to the large volume of claims, the employees have to wait several weeks until they get refunded.

  • Solution

    Our solution processes the claims by applying robotic process automation. The virtual robots access the digital data submitted via mobile app which is converted in XML format, before refunding the employees always respecting the underlying business rules. Should the robots not be able to process the claim, it is handed over to an SPS employee for manual processing.

  • Benefit

    The advantages of Intelligent Automation include:

    • Claims that are submitted more than once are recognized by the robots and do not lead to further administrative tasks for the back-office team
    • Employees may focus on complex cases
    • No long waiting times for employees
    • Copes with Seasonal peaks without employing temporary employees

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