Challenge Globally acting telecommunications company Inconsistent databases due to system landscapes developed over time Optimization of data quality and processes in case processing Process automation, onshoring or nearshoring cannot be implemented sensibly or economically in the short term DOWNLOAD
Solution Outsourcing of the processes to the SPS team in Vietnam: cleaning of customer master data, cancellation processing, broadband expansion Smooth processes due to established infrastructure and extensive offshoring experience in the telco sector DOWNLOAD
Benefits 99 % quality data Only 10 weeks to outsource processes Process cost savings Optimal customer service DOWNLOAD
