Case Study

Offshoring of backoffice tasks

  • Challenge

    • Globally acting telecommunications company
    • Inconsistent databases due to system landscapes developed over time
    • Optimization of data quality and processes in case processing
    • Process automation, onshoring or nearshoring cannot be implemented sensibly or economically in the short term
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  • Solution

    • Outsourcing of the processes to the SPS team in Vietnam: cleaning of customer master data, cancellation processing, broadband expansion
    • Smooth processes due to established infrastructure and extensive offshoring experience in the telco sector
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  • Benefits

    • 99 % quality data
    • Only 10 weeks to outsource processes
    • Process cost savings
    • Optimal customer service
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