Case Study

The Co-operative Bank

  • Challenge

    The bank has been operating a microfilm system for recording and storing correspondence. The desire to enhance the response time to customers and the need to meet new compliance requirements, made them look for a new solution.

    “We had a clear need to update our approach to storing and accessing correspondence and an aim to make processes quicker to deliver an enhanced service to our customers.”

    – Payments Lead Operations Manager & BACB Business Partner, The Co-operative Bank

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  • Solution

    The solution proposed by Swiss Post Solutions had three main components:

    • A project to convert the microfilm archive.
    • A day forward scanning operation.
    • A web portal to provide instant access to all correspondence.

     

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  • Benefits

    • Ensured compliance with FCA and PRA regulations and
    • Time to access existing correspondence has been reduced from five days to five seconds.
    • New images are delivered within two rather than 14 days.
    • The new portal is now being used by over 700 staff.
    • The built in disaster recovery has eliminated the downtime risk.
    • Cost savings delivered by reducing equipment leases, property costs and resource charges.
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