1. Home
  2. Knowledge Center
  3. The Co-operative Bank

Case Study

The Co-operative Bank

  • Challenge

    The bank has been operating a microfilm system for recording and storing correspondence. The desire to enhance the response time to customers and the need to meet new compliance requirements, made them look for a new solution.

    “We had a clear need to update our approach to storing and accessing correspondence and an aim to make processes quicker to deliver an enhanced service to our customers.”

    – Payments Lead Operations Manager & BACB Business Partner, The Co-operative Bank

    DOWNLOAD

  • Solution

    The solution proposed by Swiss Post Solutions had three main components:

    • A project to convert the microfilm archive.
    • A day forward scanning operation.
    • A web portal to provide instant access to all correspondence.

     

    DOWNLOAD

  • Benefits

    • Ensured compliance with FCA and PRA regulations and
    • Time to access existing correspondence has been reduced from five days to five seconds.
    • New images are delivered within two rather than 14 days.
    • The new portal is now being used by over 700 staff.
    • The built in disaster recovery has eliminated the downtime risk.
    • Cost savings delivered by reducing equipment leases, property costs and resource charges.
    DOWNLOAD

Related Case studies

visit the Knowledge Center

Would you like us to call you?

or Contact us for more information

+1-877-275-3677 Contact us

We are happy to provide you with more information! (1/3)

Continue to sign up and receive a call from SPS

We are happy to provide you with more information! (2/3)

We are happy to provide you with more information! (3/3)

Thank you

We are happy to provide you with more information