The Co-operative Group wanted to transform the incoming and outgoing mail and document management. To realise their ambitions they turned to Swiss Post Solutions to deliver a digital mailroom solution. The goals of the program were to:
The clear reason for progressing with SPS was around its acknowledgment of the strategic opportunity that presented itself. This was about actually changing people’s behaviour not only about document management.
As a result, central to the contract is the digitising of all incoming mail and progressively digitising large stores of archived paper files. The solution includes the use of an off-site mailroom, archiving, scanning and capture services.
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