As part of its move to its new head office The Co-operative Group wanted to transform the way it handled incoming and outgoing mail and document management. To help them realise their ambitions they turned to Swiss Post Solutions to deliver a digital mailroom solution. The goals of the program were to:
The Co-operative Group has a very stringent procurement process. It evaluated proposals from several vendors. “The clear reason for progressing with SPS was around their acknowledgment of the strategic opportunity that presented itself. This was not just about introducing technology or scanning paper into digital format, but actually about changing people’s behaviour.”
As a result, central to the contract is the digitising of all incoming mail and progressively digitising large stores of archived paper files. The solution includes the use of an off-site mailroom, archiving services and document scanning and capture services.
The benefits to The Co-operative Group include: