Challenge The client’s long-term incumbent, which managed operations in 14 locations across 9 states, was performing below expectations. Service levels were not being met, and the vendor was not bringing innovation to the operation. DOWNLOAD
Solution SPS recommended the relocation of the client’s print center from California to Texas, which afforded cost savings while increasing efficiency. New technology and hardware were installed, upgrading performance. Headcount configurations were optimized with built-in flexibility to ensure output levels are consistently met. Highly experienced managed oversight with skilled, service-focused onsite teams. Robust cross-training program to increase productivity. DOWNLOAD
Benefits Ensures timely flow of information to remote workers New print center designed with future growth in mind Optimized and standardized processes - Customer focus Outside-of-the-box thinking for continuous improvement DOWNLOAD
