Case Study

Upgraded Document Services With Reduced Costs

  • Challenge

    The client’s long-term incumbent, which managed operations in 14 locations across 9 states, was performing below expectations.  Service levels were not being met, and the vendor was not bringing innovation to the operation.

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  • Solution

    • SPS recommended the relocation of the client’s print center from California to Texas, which afforded cost savings while increasing efficiency. 
    • New technology and hardware were installed, upgrading performance.
    • Headcount configurations were optimized with built-in flexibility to ensure output levels are consistently met.
    • Highly experienced managed oversight with skilled, service-focused onsite teams.
    • Robust cross-training program to increase productivity.
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  • Benefits

    • Ensures timely flow of information to remote workers
    • New print center designed with future growth in mind
    • Optimized and standardized processes - Customer focus
    • Outside-of-the-box thinking for continuous improvement
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