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Case Study

Utility Provider

  • Challenge

    Industry is burdened by high costs and competition. Optimization in non core business process is mandatory. In a comprehensive analysis processes to be outsourced were selected. Mailroom management, processing of invoices and travel expenses and HR processes showed the highest potential for outsourcing.
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  • Solution

    • Outsourcing mailroom management at 33 German locations
    • Standardization of invoice processing and Outsourcing of processes in 12 European countries
    • Outsourcing digitization and validation of travel expenses in Germany
    • Temporarily: Digitization of applications for employment
    • Regular audits to ensure lasting economic benefits together with the customer
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  • Benefits

    • Outsourcing resulted  in significant cost reductions
    • Simplification of processing of travel expenses and invoices
    • Cost savings of between 35% and 40% by digitization and outsourcing
    • Headcount for processing travel expenses was reduced from 32 to eight employees
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