Case Study

Zurich embraces the new normal

  • Challenge

    • In response to the threat of a UK-wide lockdown, Zurich set out to implement a two-year digitisation programme in just two weeks.
    • With remote working becoming a necessity for its staff, Zurich wanted to allow safe, secure and timely access to key incoming documents.
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  • Solution

    • SPS rolled out its Digital Mail solution across Zurich’s UK business, allowing homeworkers to view and share any incoming mail items remotely.
    • SPS‘ Digital Mail solution combines several document management capabilities delivered through a simple web application. Users can now  securely receive, view, process, share, and archive digital mail documents from home.
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  • Benefits

    • Millions of documents already delivered digitally
    • Rapid customer document processing reduced admin and better customer experience
    • 300 daily physical deliveries digitised and automated
    • Full audit trail: automated updates on status and compliance
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