Take Control Of Your Front Of House

In a rapidly changing workplace, businesses must focus on how they can evolve traditional Front of House, visitor and meeting room management services. As financial pressures and social distancing constraints usher in a technology-led reception, SPS Guest Services helps you adapt to the future of visitor processing.

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Our Research Results Are In: It’s Time To Change Strategy

It’s clear from our research that businesses need to reconsider how they perform Front of House (FOH) in a rapidly evolving workplace, with 91% of businesses believing the way they manage front of house services will change as a result of the pandemic, and 95% stating their entire strategy has been impacted.
 
The last 12 months has exponentially shifted priorities. Half (50%) of UK companies plan to introduce interactive technologies to help overcome new FOH challenges that have been imposed by the pandemic. A further 41% of businesses plan to outsource FOH services altogether.
 
Technology has become so fundamental to supporting FOH services that 43% of companies state they will move away from staffed receptions entirely. Businesses are now more concerned about health and safety, stating that their top challenge is ensuring the health and safety of visitors and employees (67%).  

Embracing interactive technologies has never been more critical, keeping guests happy and safe through these testing times and beyond.


SPS Guest Services In Action – Modern, Integrated, Technology-Led Visitor Experience

State Street, Global Investment Bank - SPS was entrusted as an office services partner to provide reception services, including a concierge service to greet guests and establishing a ‘desk to seat’ journey, while also adding our Viewpoint satisfaction system to ensure customers can give feedback on their experience immediately.
 
Every six months SPS runs a survey to gain the bank’s feedback, which highlighted the friendliness of SPS’ front office staff, citing a personal touch allied with a highly professional mentality.
 
SPS makes a commitment to bring continuous improvement to our services. With biannual mystery shoppers and guest feedback central to our solution, we aim to drive a smooth and seamless customer experience at State Street for years to come.

Interactive Technology Enables The Adoption Of A Modernised Visitor Experience.


Why Choose Sps? The Benefits & Key Services

Swiss Post Solutions uses industry leading technology to deliver the services that best meet your requirements. SPS has a strong Blue Chip client base of over 200 clients across key industries including banking, insurance, commercial and public sectors, with a 96% contract renewal rate and a ‘World Class’ Net Promoter Score of 79.
 
We use a modular approach to apply our technology-led solutions, giving you the flexibility to purchase only what you need, and ability to add tools as your needs change.
  • Innovation - Digital capability to support a socially distanced front desk
  • Driving success - Commitment to continuous improvement via performance reviews and data collection
  • People focus - We attract, develop, motivate, and reward a workforce eager to improve year-on-year
  • Meet & greet - Our personal service lets clients do business with a human, not a company
  • Rapid development - Cross training and buddy programs get our staff up to speed as soon as possible
  • Wide scope - Full range of front office services provided to support staff and clients

The Personal Touch is always in reach – In-person customer experience

We attract, develop, motivate and retain a diverse workforce of highly capable employees within a supportive work environment. We do this by stimulating employee engagement through training, recognition, and career advancement. Every SPS employee is actively engaged by their management and is shown the value of our investment in their work life and career, ensuring the growth and retention of staff.
 
We develop strong and individual relationships, working with you to innovate and transform your business whilst maintaining your core values and objectives. 
 
Are you ready to take control of your Front of House? Then it’s time to talk to us.
 
 
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    The Co-operative Bank

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    Zurich Insurance Group

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Customer testimonials

  • testimonials

    The new centralised service and the use of Swiss Post Solutions’ Digital Mail solution has enabled a more streamlined process by reducing the number of parties handling the cheques and freed up the General Accounts Services team to undertake more specialist activity.

    General Accounting Services Team Leader, Zurich Insurance Group