Generali Switzerland chooses Outsourcing Services from Swiss Post Solutions

May 24, 2017 - Swiss Post Solutions (SPS), a leading outsourcing provider for business process solutions and innovative services in document management, today announced an outsourcing agreement with the Generali Group Switzerland, one of the leading insurance companies in Switzerland. Effective September 1, 2017, Generali will outsource its duties and responsibilities in the mailroom area and the document digitization departments to SPS with the aim to improve operational efficiency. The agreement will allow Generali to benefit from the innovative strengths and expertise that SPS provides in the area of information logistics.

Over the past three years, Generali Switzerland has successfully transformed all document logistics of its general insurance business from late scanning to early scanning. Consequently, all physical and digital incoming mail has been integrated into its workflows. Most of the physical output is now being processed end-to-end, while the transformation from late to early scanning in the life insurance business has just started.

“The cooperation with Swiss Post Solutions ensures the logistics services of Generali Switzerland in the long term with the additional advantage that we profit from the innovative potential that SPS provides as the market leader in Switzerland in the field of information logistics,” said Andreas Kruemmel, CEO Generali Group Switzerland.

Currently, all incoming mail processing, the scanning, classification and control of the physical archive are being managed at the two head offices of Generali Switzerland. The full outsourcing arrangement with SPS will provide high synergies and likewise, fewer interfaces. However SPS will continue to carry out the same activities at the two head offices of Generali Switzerland. This secures the jobs in the transition to SPS and nothing changes for those individuals affected except the change of the employer.

Joerg Vollmer, CEO Swiss Post Solutions said, “More and more insurance companies are outsourcing their logistics and digitization operations as they can see the benefits such as operational scale and significant investment savings. We are delighted that Generali has decided to outsource specific Logistics and Digitization Operations to Swiss Post Solutions and that we can support Generali in its digital transformation. With this step, Generali will be able to achieve considerably shorter processing times for its customers.”

About SPS

We connect the physical and digital worlds

SPS is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions, and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. SPS’ over 8’500 employees and specialized partners span the full range of the industry with a focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries and a revenue of over 600M CHF. SPS is owned by AS Equity, an active technology investor with the intention to scale up SPS’s business and elevate its strategy and performance to be a dominant market leader. There are substantial opportunities for technology innovation to boost growth seen. AS Equity Partners is planning to invest in new technologies to enable digital access to customer consumption and demand data, greater customer intimacy through self-service and the sharing of data and insights with clients, and real time capacity, system and process performance monitoring and reporting.

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