Swiss Post Solutions partners with Luminoso on AI-powered text analytics

 

“As a global full-service provider of physical and digital document management and processing solutions, we see the incredible opportunity companies have to more effectively process and analyze the vast amounts of text-based communications they receive every day,” said Lukas Hebeisen, Head of Solution Development and Digital Transformation at Swiss Post Solutions. “Luminoso’s AI-powered text analytics technology will play a critical role in enabling our customers to more effectively automate the classification and routing of the text-based customer communications they receive.”

 

The partnership is initially focused on applying Luminoso’s AI-powered text analytics capabilities to written communications in SPS’s Central Document Input Processing Platform, which handles the input and output processing channels associated with the different workflows, processes, deliverables, and data formats for the company’s global customer communication client base. This integration empowers customers to optimize and automate critical business processes — such as classifying multilingual customer emails or documents for package shipment inquiries — which in turn enables businesses to offer better customer experiences.

 

“We’re seeing increased demand from companies around the world to integrate dynamic text analytics into their workflow automation,” said Matthew Haines, EMEA Director of Sales and Business Development at Luminoso. “SPS and Luminoso share a vision of AI playing a central role in helping companies analyze and act on their data, and we look forward to working together in the years to come.”

 

SPS is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions, and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. SPS’ over 8’500 employees and specialized partners span the full range of the industry with a focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries and a revenue of over 600M CHF. SPS is owned by AS Equity, an active technology investor with the intention to scale up SPS’s business and elevate its strategy and performance to be a dominant market leader. There are substantial opportunities for technology innovation to boost growth seen. AS Equity Partners is planning to invest in new technologies to enable digital access to customer consumption and demand data, greater customer intimacy through self-service and the sharing of data and insights with clients, and real time capacity, system and process performance monitoring and reporting.