NelsonHall Ranks SPS No. 2 Among Inbound Document Management Providers
August 2019. Swiss Post Solutions (SPS), a leading outsourcing provider for business process solutions and innovative services in document management, announced it has been ranked no. 2 globally in Inbound Document Management within the Document Management Market Forecast 2019-2023 compiled by NelsonHall, a leading global analyst firm. SPS could furthermore defend its leading market position in Document Management in Germany and Switzerland.
“The increasing market share in inbound document management is a result of our strategic focus on people, processes, and technology on a global level,” said Joerg Vollmer, CEO of Swiss Post Solutions. “Our continuous investment in technologies such as capturing platforms, Artificial Intelligence (AI), and Robotic Process Automation (RPA) is paying off and will motivate us to help our clients with their digital transformation.”
According to NelsonHall, the document management market continues to be impacted by the reduced emphasis on paper and the increasing use of digital media. Document management is currently changing at a more rapid pace than at any time in the past 20 years, and this pace of change will continue over the next years. Data structuring and processing is therefore key to the future of document management. SPS focuses on a market approach that is helping companies to accelerate their digital journey. SPS drives a model that enables companies manage their data flows with efficiency and speed, at low costs. This industry leading solution integrates automation and human workers in one platform, creating a seamless end-to-end process that is able to handle tasks of any level of complexity. With the majority of the more routine and repetitive tasks being automated, employees can focus their efforts on the most complex areas, increasing their value to the business and the customer.
“The need for process excellence has never been greater. Global data volumes will hit 150 zettabytes by 2025. By combining automation and human labor in a single platform, companies can cope with this information overload and provide the dynamic, high quality experience that today’s customers expect,” explained Joerg Vollmer.
SPS’s platform can be configured exactly for a company’s needs and will provide industry-specific patterns, creating a solution precisely suited for specific challenges and tasks.
About SPS
We connect the physical and digital worlds
SPS is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions, and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. SPS’ over 8’500 employees and specialized partners span the full range of the industry with a focus on banking, insurance, telecommunications and healthcare, addressing customer needs in more than 20 countries and a revenue of over 600M CHF. SPS is owned by AS Equity, an active technology investor with the intention to scale up SPS’s business and elevate its strategy and performance to be a dominant market leader. There are substantial opportunities for technology innovation to boost growth seen. AS Equity Partners is planning to invest in new technologies to enable digital access to customer consumption and demand data, greater customer intimacy through self-service and the sharing of data and insights with clients, and real time capacity, system and process performance monitoring and reporting.